Agency for health care solutions

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Domande frequenti

How does the Agency work?

How can I use your help?

Do I have to have a referral?

Can I also have a personal examination?

How can I trust you?

Who are the providers, to whom I am going to be referred to?

How much does it cost me?

Which examinations and interventions can I do through you?

How do I know that the providers are good enough and I will receive a proper care?

Do I get the warranty for the services performed?

Is registration required?

Who are doctors in the Agency?

How long do I have to wait for my procedure?

Do the experts also come to my home?

What if I am not satisfied with the medical service?

Why was the Agency established?

How do I make an appointment for an examination/intervention?

How do I pay?

Do I get a certificate of the examination/the intervention procedure?

How does the Agency work?

You contact the Agency to email info@medico-veritas.net or by phone at +386 / 40 / 70 60 15.

According to your question or health problem, we will find you the best provider and, with your permission, also arrange an appointment on your behalf.

 

How can I use your help?

Our main concern is the safety and quality of the health care service that you need. But we also consider your wish about the place and time. If you are deciding for the self-funding service, we can prepare an offer with prices to help you make a decision.

 

Do I have to have a referral?

We accept patients with and without a referral.

In you have a referral, we offer you the information about the possible providers in Slovenia and abroad. We consider your wish about the place and time. The service of appointing is paid according to the price list.

However, if you do not have a referral, we provide you with all the available information (about the place, time, price) and advise you when you are choosing the provider in accordance with your health problem. We make an appointment for you with the selected provider and make sure that the service is carried out safely and qualitatively.

 

Can I also have a personal examination?

If necessary, we review your documentation before referral, and if you want a personal consultation with your doctor, we can organize you such a visit in our premises.

 

How can I trust you?

The Medico Veritas` experts are all verified in their areas of expertise. We respect the code of the medical profession, the Agency and all legislation. Our main concern is your safety, privacy and quality of the health care service that you need. We also focus on you individually and we monitor whether you are satisfied, both with the work of the Agency as well as the service of the chosen provider. We announce these assessments. Your trust is our reward, which you can also express as the assessment of customer satisfaction.

 

Who are the providers, to whom I am going to be referred to?

The providers of health and dental services are carefully selected both in Slovenia and abroad. Many we visited personally. Those, that we have not, we have accepted on the recommendations of the doctors and the patients, what we also sincerely tell you. We help you organize the examination with the specialists in various fields of expertise, the rehabilitation specialists and also spa treatments.

 

How much does it cost me?

General information is free of charge. Individual counseling and mediation is paid according to the price list.

 

Which examinations and interventions can I do through you?

We consider your individual needs. The price estimates are listed in the table link. If any of the services are not listed, you can send us an email to info@medico-veritas.net and we will do our best to answer you as soon as possible.

 

How do I know that the providers are good enough and I will receive a proper care?

The providers of health and dental services are carefully selected both in Slovenia and abroad. Many we visited personally. Those, that we have not, we have accepted on the recommendations of the doctors and the patients, what we also sincerely tell you. The Agency constantly monitors the patients` satisfaction with the intervention, which we publish, too.

 

Do I get the warranty for the services performed?

Every provider is obliged to perform services in accordance with professional criteria and is liable by law for any possible damage done to the patient. The patient has the right to be informed in detail on everything prior to the service. The Agency does its best to choose the providers that are professionally trained and have good quality equipment.

 

Is registration required?

To insure our assistance, we need your contact information, which you let us know by using the form.

 

Who are doctors in the Agency?

The Agency connects professionals of different areas of expertise. They are all licensed doctors and dentists, and the consultants when you are selecting the health services and a suitable provider.

 

How long do I have to wait for my procedure?

We are trying to shorten the waiting on the referrals with informing you about the care possibilities where the waiting time is the shortest. In you wish, we also make an appointment for you.

In case of self-funding the service, we adapt to your wishes about the time, place and price of service.

 

Do the experts also come to my home?

We are not performing medical visits at home. However, we can visit you at your location for the safe acquisition of documentation, a personal interview and/or advice in relation to the problem you want to solve. In this case, we will charge you the real material costs.

 

What if I am not satisfied with the medical service?

The main concern of the Agency is a safe and high-quality medical treatment. Each provider is responsible for the professional and proper execution. In the case of justified complaints and dissatisfaction of the patient, the Agency will, in consultation with you, find another provider.

 

Why was the Agency established?

The Agency Medico Veritas was established to connect the patients and high-quality providers of health services in a safe, accurate and comprehensive way. According to their expectations of the place, time and the price of medical care service, we help the patients to get the most appropriate medical care that they need, whether it be at home or abroad. We also enable the selected health service providers in Slovenia and abroad to present themselves in a broader environment and to fill the free capacity with domestic and foreign patients.

 

How do I make an appointment for an examination/intervention?

Connect with us using the contact form.

 

How do I pay?

You pay us after the offer which you will receive according to your demands, and through the BANK ACCOUNT No. SI56 1010 0005 1941 846, opened at the Banka Koper.

 

Do I get a certificate of the examination/the intervention procedure?

After we receive your payment, we give you a voucher for the service that you hand over to the provider. For the services that you pay directly to the provider, we give you a voucher about your referral.

 

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